Frequently Asked Questions
Click on a frequently asked question below to view our response.
- What are your office hours?
- Where is your office located?
- How old do you have to be to participate?
- What is the deadline to register for leagues?
- How do I register?
- Can I sign up over the phone?
- Is the website secure?
- Can you hold a spot for me?
- Can you fit one more team in the league even though it says sold out?
- What if I don't have my own team?
- How do I get on the same individual team as a friend of mine?
- What can I do if I don't have my own team and you don't offer the level I want as an individual?
- What can we do if we have already paid and now have a sponsor check?
- When can I expect to hear about my team or schedule for the league I signed up for?
- How long in the season?
- How long do we play for?
- What if I don't have everyone of my teammates information?
- Why is there only a two-week schedule? When will we get the full season schedule?
- When will we receive our t-shirts?
- What is the sponsor bar? What if we have our own sponsor?
- Can we change out team name?
- Can we switch the league or level we are in?
- What is your refund policy?
- What happens of a league rains out? When do you make your decision to cancel?
- How do you recommend that teams collect money?
What are your office hours?We are open Monday through Friday from 8:30am-5:30pm. We are closed all weekends, but there is a doorman 24 hours a day, seven days a week you could leave something with.
Where is your office located?We are located at 770 N. Halsted, Suite 306, Chicago, IL 60642. We are on the southwest corner of the intersection of Chicago and Halsted. The entrance to our building is on Chicago Avenue. There is a parking lot right across the street from Love's Restaurant.
How old do you have to be to participate?In order to attend any of our social events or leagues you must be at least 21 years old.
What is the deadline to register for leagues?There is no deadline for any of our leagues. We treat them all on a first come, first served (paid) basis. We offer no preferential treatment. Whenever all of our allotted space fills up, is when we cut off registration. Some of our leagues fill quicker than others, so we always encourage people to register as quickly as possible. Just because there is space in the morning, doesn’t mean it won’t fill before the afternoon.
How do I register?There are a few different ways to register. The quickest and easiest is to register through our website using a Visa/Master Card/Corporate AMEX or pay by check online. Just go to the sport you are interested in and click on register. Then click on the league you are interested in. We can also fax you a registration. You can also mail in a registration or come by our office with payment. We accept Visa, Master Card, checks and cash. There can be a combination of payments, but it must all come together and must be the total amount. We do not hold any spots or guarantee any spots until the full amount has been received.
Can I sign up over the phone?We do not accept any orders over the phone. You must either sign up online, fax in a registration, or mail/drop off your registration.
Is the website secure?Yes. We use a third party for our registration. They are protected and secure by Secure Socket Layer (SSL) technology. If you have any questions, please call us at 312-850-8196.
Can you hold a spot for me?We do not hold any spots. The only way to get a confirmed spot in a league is to submit a roster and FULL payment. We accept no partial payments or deposits.
Can you fit one more team in the league even though it says sold out?Once a league is full, there is no way to just add another team to the schedule. Many of our leagues already account for a BYE week. We only have a certain amount of hours and weeks that we can play at the particular facility, and we base our capacity on that number. We do have a waiting list many times, but the only way to get off that list is if another team drops out.
What if I don't have my own team?In most of our leagues we offer both team and individual registration. If you go to the sport of your choice and click on “upcoming leagues” you will see two different prices. The lower of the two, “INDY,” is for individual registration. If you sign up as an individual we will place you together with other individuals that sign up to form a team that way. If it says "N/A" it means we do not offer individual registration. You can also check out our website message board to see if any teams are looking for an extra player. You could also put up a posting of your own to try and get picked up by a team.
How do I get on the same individual team as a friend of mine?If you are signing up as an individual we can get you and your friend(s) on the same team depending on availability. If you register through our website there is a question on the registration form that asks, “Is there anyone else’s team you would like to be on.” Fill in your friend(s) name there. If you fax or mail it in, just include a note with your friend’s name. You can also always call us before we put the teams together (at least one week before the league starts).
What can I do if I don't have my own team and you don't offer the level I want as an individual?If we do not offer the level or league you want as an individual, you can always put a posting on our website message board. We do not offer all leagues for individuals because we do not get enough interest to fill a full team. Our message board is a great way to put your own posting to get on a team or check and see if another team has put up a posting of their own.
What can we do if we have already paid and now have a sponsor check?This is a pretty common occurrence. Many teams will register and pay for their league so that they don’t get shut out, while they wait for a bar or company check. Once we receive the check we will refund the person that paid for the league. We will mail them a refund check in about 8-10 business days.
When can I expect to hear about my team or schedule for the league I signed up for?We typically send out all schedules via email and post them on the website about one week before the league starts. This is all dependent on registrations and when a league fills. Individuals can expect to hear a couple days before the league starts about their team and the players on their team. It usually takes longer to get the individual teams put together.
How long in the season?Most of our leagues consist of a seven game regular season and playoffs. Some leagues are shorter, but will be specifically denoted.
How long do we play for?Most of our leagues run for one hour. We list a window of time that each league runs for, and you will play one hour within that time frame. Your game times will rotate each week throughout the season.
What if I don't have everyone of my teammates information?In order to register, we only really need the captain’s information. We consider the waiver form that everyone fills out at the league to be your final roster. Make sure everyone that is on your team fills out completely and signs the waiver form.
Why is there only a two-week schedule? When will we get the full season schedule?For most of our leagues we start off by giving everyone a two-week schedule. This allows us to still accept registrations until the second week. It also enables us to tweak things if something comes up or there is a change in the schedule. We always have the full season schedule available online and out at the league by the second week of the season.
When will we receive our t-shirts?All of our participants get a league t-shirt. This is not a uniform. Our basketball/soccer/floor hockey participants receive a colored jersey. All other participants receive a shirt around the fifth week of the season. We have small, medium, large and extra large shirts and they can be picked up at the sponsor bar on the specified night. Our staff will inform you when they are available for your pickup. Anyone on the team can pick them up at that time.
What is the sponsor bar? What if we have our own sponsor?For all of our leagues we promote a sponsor bar. This is a place for all teams to go and get drink or food specials at a great bar close to the facility. Oftentimes the winning team will receive a free pitcher. Many teams get their own sponsors. This is acceptable. It is a great way to help defray your cost for playing in the league. Each bar does it differently, but contact the bar and see what they are willing to offer to sponsor your team in our league.
Can we change out team name?We can change a team’s name at any point in the season. Just call or email us the change and we will make the adjustment.
Can we switch the league or level we are in?We can switch you to another night/level/location if there is room in the league you wish to move to. Switching leagues is dependent upon availability. Once a league starts we cannot switch teams, unless we get a team to switch with you.
What is your refund policy?Absolutely no refunds, credits, vouchers, or transfers to a future season, no matter the circumstances (which also includes, but is not limited to illness and injury), within five days of the originally posted start date of the league or class. There will be a $25 processing fee for individuals and a $50 processing fee for teams for ALL refunds requested more than five days prior to the originally posted start date of the league or class. There will be a $20 fee for any returned checks. The $5.00 team registration processing fee or $3.50 individual registration processing fee are non-refundable even in circumstances where a league or event is cancelled.
SOCIAL EVENT REFUND POLICY:
ALL SOCIAL EVENTS/PARTIES/OUTINGS ARE NON-REFUNDABLE, NO MATTER THE CIRCUMSTANCES.
Before purchasing tickets, carefully review your event selection before checking out. Chicago Sport and Social Club’s policy is absolutely no exchanges or refunds after a ticket has been purchased or for lost, stolen, damaged or destroyed tickets. You agree that you will not attempt to evade, avoid, or circumvent those prohibitions in any manner with regard to tickets you purchased. Without limiting the generality of the foregoing, you will not contact Chicago Sport and Social Club to seek a refund or exchange from Chicago Sport and Social Club when Chicago Sport and Social Club’s policy is stated above, and you will not dispute or otherwise seek a “charge back” from the company whose credit card you used to purchase tickets from the site. Should you do so, Chicago Sport and Social Club may, in its sole discretion, refuse to honor pending and future ticket purchases made from all credit card accounts or online accounts on which such charge backs have been made, and may prohibit all persons in whose name the credit card accounts exist and any person who accesses any associated online account or credit card or who otherwise breaches this provision from using the site.
What happens of a league rains out? When do you make your decision to cancel?If there is inclement weather or a potential for cancellation, we update the weather page on our website and our weather hotline (312-733-7100) first. If a league is canceled we begin by emailing and calling everyone that we have contact information for. We try to make a decision as early as possible, but oftentimes weather does not break until late. We make our decisions based on what the actual weather has done/is doing, not based on forecasts or potential threats of a storm. If you are ever concerned, you can always check the weather hotline before you leave for a league. We will inform all players about how we plan on making up the canceled game.
How do you recommend that teams collect money?
Collecting money from teammates is a headache. You know, and we know it. That’s why Chicago Sport & Social Club is teaming up with Pay It Square. Pay It Square is an easy-to-use online money collection tool, powered by PayPal and designed with one purpose in mind: to eliminate the headache of collecting money.
It’s simple - you set up a page, invite your teammates, and collect payments online. Your teammates can pay you with their existing PayPal account, bank transfer, credit or debit card. Pay It Square is loaded with useful tools, like automatic email reminders that can be sent out to people who haven’t paid yet. Team captains can also use Pay It Square to provide transparency with who has paid and who hasn’t, which creates some social pressure to pay on time (no one wants to be “that guy!”).
On top of all this, your page on Pay It Square can be integrated into Facebook, embedded into a blog or website, or easily distributed through social networking sites. If someone would rather pay you by check or cash, that’s not a problem – Pay It Square gives you the tools to track offline payments too, which helps you stay organized.
The best part? It only costs a buck ($0.99) per transaction. That’s not a whole lot more than the postage you’d pay to send a check, and its way more convenient. Additional PayPal fees apply if you pay with a credit card (PayPal charges 2.9% + $0.30).
Pay It Square has dedicated a full-time employee to us. He’s a fun guy to work with and loves helping people out. His name is Jeff, you can reach him here: email@example.com